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Noticeboard

FLU CLINICS NOW AVAILABLE
We are aware that you are being asked by Pharmacists to have your flu jab with them and stating it takes the pressure off GP surgeries. We would prefer you to have the vaccination here as it gives our nurses an opportunity to see if there is anything outstanding in your records e.g. blood tests, blood pressure check etc.


If you are aged 65 or over, pregnant, or have a chronic condition (Asthma, COPD, Diabetes, Coronary Heart Disease, Chronic Kidney Disease, history of splenectomy etc.) you may be eligible for a flu jab.
Please contact Hickings Lane Medical Centre to book your flu appointment



Did you know that you can now order repeat prescriptions and book routine GP appointments online? If you would like access to this service please ask at reception or see our online services page for details.

Complaints

Customer service formWe strive to provide the best services possible, but there may be times when you feel that this has not happened or our service could be improved. A suggestion box is located in the foyer for your informal comments, alternatively you can submit this through our website under the 'Contact Details' section.

Alternatively, our Practice Manager, Tracey Colman would be happy to hear your views.

If you wish to make a formal complaint about any aspect of our service, this will be dealt with in accordance with the practice complaints procedure, a copy of which is available upon request. Please see the link to our complaint leaflet below. 

In the first instance, please ask to speak to Tracey, or, in her absence, Dorinda Doddy.

Please be aware that if a complaint is received from a patient, the practice may need to provide information about the patient, and the treatment they have received, to insurers or legal advisors.

If you would prefer to send in a written complaint then please address this to Tracey Colman.

 

Complaints Leaflet



 
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